PSS Publication

Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 27 September 2026

At PSS Publication Book Shop, we aim to process and deliver your book orders safely and within a reasonable timeframe.

  1. Order Processing

Orders are normally processed after successful confirmation of payment.

Orders are generally prepared for dispatch within 2–5 business days, subject to:

  • Availability of the book
  • Order volume
  • Weekends and public holidays
  • Unforeseen circumstances affecting fulfilment

If there is an unexpected delay, we will make reasonable efforts to inform the customer.

  1. Delivery Time

After dispatch, delivery time may vary depending on the customer’s location and the courier or postal service used.

As a general indication, delivery within India may take approximately 3–10 business days after dispatch.

Delivery to remote locations may take additional time.

The delivery estimate is indicative and is not an absolute guarantee, as delivery may be affected by circumstances beyond our control.

  1. Shipping Charges

Applicable shipping charges, if any, will be displayed during the ordering process before the customer completes payment.

Shipping charges may vary according to the destination, number of books, package weight, and delivery service used.

  1. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Street/locality
  • City/Town/Village
  • District
  • State
  • PIN Code
  • Contact telephone number

PSS Publication will not be responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer.

  1. Tracking

Where a tracking facility is available, the customer may receive tracking information after the order has been dispatched.

Customers should use the tracking information to follow the progress of their shipment.

  1. Delivery Attempts

The courier or delivery service may make one or more attempts to deliver the package.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer does not respond to the delivery agent, additional delivery attempts or return-to-sender procedures may apply.

  1. Damaged Package or Book

Customers are requested to check the package when it is delivered.

If the book appears to have been damaged during transportation, please contact us as soon as reasonably possible and provide:

  • Order number
  • Photographs of the package
  • Photographs of the damaged book
  • A brief description of the problem

We will review the matter and, where appropriate, arrange a replacement or refund in accordance with our Refund and Returns Policy.

  1. Delivery Delays

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Transportation disruptions
  • Postal or courier delays
  • Public holidays
  • Government restrictions
  • Strikes or other operational disruptions

Such delays do not automatically qualify an order for cancellation or refund.

  1. Undelivered or Returned Packages

If a package is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, we may contact the customer regarding re-dispatch.

Additional shipping charges may apply for re-dispatch.

  1. Contact Regarding Delivery

For questions regarding an order or delivery, please contact us through the contact information provided on our website.

Please keep your Order Number available so that we can assist you more efficiently.

PSS Publication

Website: https://psspublication.net.in