Refund & Cancellation Policy
Effective Date: 27 September 2026
At PSS Publication Book Shop, we want our customers to have a clear and transparent purchasing experience. This Refund & Cancellation Policy explains the circumstances in which an order may be cancelled, returned, or refunded.
- Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, please contact us as soon as possible through the contact details provided on our website.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may contact us regarding the return of the product, subject to the conditions mentioned below.
- Damaged Books
If a book is received in a damaged condition, the customer should contact us as soon as reasonably possible after delivery.
Please provide:
- Order details
- Photographs of the damaged book
- Photographs of the packaging, where applicable
After reviewing the case, we may offer a replacement or refund, depending on the circumstances and availability of the book.
- Wrong or Incorrect Book Delivered
If you receive a book different from the one ordered, please contact us promptly with your order details and photographs of the received book.
After verification, we may arrange for the correct book to be sent or provide an appropriate refund.
- Return of Books
Books may be eligible for return in cases such as:
- The book was damaged during delivery.
- The wrong book was delivered.
- The product received is materially different from the product ordered.
Books that have been used, written in, damaged after delivery, or otherwise altered by the customer may not be eligible for return.
- Refunds
Where a refund is approved, the refund will normally be processed through the original payment method or through an appropriate electronic payment method.
The time taken for the amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank, or financial institution.
- Refund for Unavailable Books
If an order is accepted but a particular book subsequently becomes unavailable, we may cancel that portion of the order and provide an appropriate refund for the unavailable item.
- Shipping Charges
Where a refund is provided because of an error on our part, such as delivery of the wrong book or a damaged product, the applicable shipping charges may also be considered for refund.
For other types of cancellation or return, shipping charges may not be refundable.
- Digital Products
If PSS Publication Book Shop offers digital books, e-books, downloadable materials, courses, or other digital products, the refund terms for such products may differ from those applicable to physical books.
The applicable terms will be mentioned on the relevant product page wherever necessary.
- How to Request a Refund or Cancellation
Please contact us with:
Name:
Order Number:
Date of Order:
Reason for Cancellation/Refund:
Photographs or other supporting information, where applicable.
We will review the request and communicate the next steps.
- Policy Changes
PSS Publication reserves the right to modify this Refund & Cancellation Policy when necessary. Any updated policy will be published on this website with the revised effective date.
Contact Us
For questions regarding cancellation, returns, replacements, or refunds, please contact PSS Publication through the contact details provided on our website.
PSS Publication
Website: https://psspublication.net.in